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Frequently Asked Questions

This FAQ is a repository for the most common questions and solutions when using Sceneri and our services.

Table of Contents

Support

Education

    • Yes, totally! The Basic plan is free. You can have unlimited personal files and compiled projects. Maximum 1 team project can be created with 2 team files and 2 editors. You also have access to the Sceneri Library and can publish your projects with a Sceneri logo.

Spatial

Enterprise

  • Sceneri Enterprise lets you consolidate design, content production, and collaboration tools under one secure and centralized account. From whiteboards to docs, to presentations and our AI-powered platform Magic Studio, all departments are empowered to create and collaborate at scale. Sceneri Enterprise also makes it easy to streamline your employee’s workflows with apps and integrations, including the ability to build your own using the Connect APIs and Apps SDK. Plus, with centralized brand assets and admin controls, you can ensure your organization’s content is on-brand and secure.

  • Sceneri Enterprise is a great fit for multiple and large single teams of more than 100 people within mid-to large organizations. It is a powerful all-in-one visual communication solution for departments across Marketing, HR, Sales, Internal Communications and Creative teams.

  • Sceneri Enterprise is a subscription offering designed to empower large organizations to easily create, collaborate, and publish high-impact visual content at scale with a secure platform designed for enterprise. Specialized support and integrations make it a breeze to get set up across departments. Sophisticated admin controls and security features keep your assets safe and on-brand.

  • Sceneri Teams is for small to medium businesses, while Sceneri Enterprise is our enterprise-ready solution for large or multi-team organizations. While both plans unlock premium features, Sceneri Enterprise can level up your company’s visual communication and asset management.

  • While we don’t offer a free trial for Sceneri Enterprise, you can get in touch with to see a demo of Sceneri Enterprise and discuss your specific needs.

  • Reach out to our team for a tailored solution to fit your needs.

  • Sceneri Enterprise pricing will depend on the size of your team. We offer discounted pricing for large enterprise teams. To see how much Sceneri Enterprise will cost based on the size of your team, contact us.

  • As a Sceneri Enterprise customer, you get access to extra support and services to help your organization get the most out of Sceneri. This includes 24/7 support and case manager support for Admins. Plus, for Sceneri Enterprise customers with 100+ contracted seats, you also get access to creative services, a dedicated customer success manager, and IT set up and technical services. You can learn more about our professional services here.

  • Sceneri Enterprise offers great flexibility for your billing needs, including the option to set up regular invoicing. To learn more about your billing options, reach out to our team.

  • You can contact our team to discuss your specific needs.

Career

  • Straight after you apply you will receive an email from us letting you know we’ve received your application. About 1-2 weeks later, you’ll receive another email with an update on your application and if successful, the recruiter will arrange a time to book a Zoom call. This can vary during busier periods but our recruiters are always working hard to respond to you as quickly as possible.

    Regardless of the outcome, you will hear from us!

  • While each role, level and speciality/group is different, our process has four main consistent components:

    Round 1: Zoom call. During this call, someone from the Talent Acquisition team will have a chat with you about your aspirations and experience and we’ll share more about the role and Canva’s culture.

    Engineering: If you’ve applied for an engineering role we’ll also ask you some technical questions during this call.

    Round 2: First Interview. This will either be with your potential coach (leader) or someone you’d work closely with in the role. They’ll give you more insight into the team, what your day-to-day will be like and the impact you will be able to have.

    Engineering: For engineers, you’ll have a peer-to-peer technical interview including a problem solving challenge to explore.

    Round 3: Take home challenge. We’ll send you a challenge brief with the details to complete in your own time and present back to us. Different people work in different ways, so this step of the process is to show us how you work. This is an opportunity for you to showcase your thinking but also get a sense of the type of work you’d do in the role. We want to see your personality and authentic self shine.

    Engineering: Engineers aren’t asked to complete a take home challenge, instead you’ll have another opportunity to showcase your work. The recruiter will update you on what to expect during the interview process.

    Round 4: Final Interview. You’ll meet with a number of people you’ll be working closest with and will take them through your findings from your challenge. You’ll also answer some behavioural questions aligned to our Skills Hiring Framework. These questions are based on real life scenarios, so we highly recommend having examples of your previous experience ready to explain your thinking.

    Engineering: For engineers this is a 3 hour interview combining technical problem solving with questions about your experience (some people call these ‘behavioural questions’).

    Most importantly, this is another opportunity for you to ask any questions you have. Remember this is as much about you getting to know the team and Canva as it is about us getting to know you.

  • Each role and level can be different, but generally our process takes 4-5 weeks from the initial conversation with your recruiter through to a decision on the outcome. (And we hope for you it’s a big YES). Your recruiter will keep you updated along the way to ensure you know what to expect and if there are any changes in the timeline.

  • You’ll meet a bunch of Canvanauts along the way to give you as much context as possible. It’s always great to get a variety of perspectives. It will vary from role to role but in most cases you will meet your recruiter, your potential coach (leader) and some fellow teammates.

  • We like to think of AI as a collaborative partner in the creative process. It democratises design and kickstarts creativity by allowing people to bring their ideas to life more easily than if they were starting with a blank piece of paper.

    We want you to come to our interviews as your full self and open conversation is one of the most important parts of an interview, and that conversation starts from the moment you apply to join our team.

    While we see AI as a helpful tool for getting started with interview preparation and getting your creative juices flowing, we want you to show us who you are and how you think. AI will never replace the important human two-way conversations during our interviews.

    Canva is committed to creating a diverse and inclusive workforce, and recognises the potential benefits that AI can provide to some of our candidates. We believe that this technology, coupled with our Interview Accommodation process will support candidates in bringing their whole self to our interview process.

    Overall, our number one tip throughout the process is to be yourself, but you’re free to use AI if you need a spark of creativity.

    Please note that if you apply for a role in engineering, you will be required to turn off any AI tools such as GITHUB co-pilot during the interview.

  • Tip 1: Be yourself

    Canva celebrates individuality and diversity of thought. We want to see your personality and authentic self shine. Plus you’re always your best when you’re yourself.

    Tip 2: Don’t overthink it

    The thought of interviewing can be a little daunting. Trust us, we’ve been there too. The good part is every single Canvanaut who has joined has been exactly where you are now. So take a deep breath and have your questions and examples of previous work ready. The rest we’ll guide you through.

    Tip 3: Do your prep

    It’s always a good idea to get to know us as much as you can before the interview. Checking out our Lifeatcanva careers site and social media is a great place to start. You can find links to our social media channels at the bottom of this page. Then, if you’re still hungry for some more Canva, you can also check us out in the press and see what we’ve been up to.

    We also recommend getting to know who you will be meeting in your interview. Jump on LinkedIn, view their profiles and find out what they were up to before they joined Canva and what their roles is now. You might find something in common or a shared connection.

    Tip 4: Have your questions ready

    The interview is as much about you getting to know us as it is about us getting to know you.

    This is your opportunity to have any burning questions ready. You might have questions about our culture, the team you will join, the role you will do, what to expect from hybrid ways of working and of course what it would be like working at Canva. Ask away!

    Tip 5: Get ready to answer questions

    When answering interview questions it’s always a great idea to have tangible examples to support your answer.

    We suggest using the STARR method:

    (S)ituation – setting the scene and giving context

    (T)ask – Describing the task, including challenges and expectations

    (A)ction – Explaining thought process, what you did and how you did it

    (R)esults & (R)eflection – What was the outcome? What were the key takeaways?

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